Last updated: 4 October 2026
These terms apply to every accessibility service we provide, including the Accessibility Snapshot. Our services help you work towards WCAG 2.2 AA. They are not a guarantee, a certificate or a legal opinion that your website meets WCAG 2.2 AA or any law.
Key points
- We help you find and reduce accessibility barriers. We do not guarantee that your website meets WCAG 2.2 AA or any law.
- We are web accessibility specialists, not lawyers. Nothing we give you is legal advice.
- An audit covers the pages and features we agree, on the date we test them. Other problems may exist elsewhere on your site.
- Some issues cannot be fixed, for example where they come from third-party software or content we cannot change.
- You stay responsible for your website and for meeting any laws that apply to you.
1. About these terms
1.1 We are Site Squad LTD, trading as Site Design Squad (“we”, “us”, “our”). We are registered in England and Wales, company number 16881662. Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.
1.2 “You” means the person, firm or company buying an accessibility service from us.
1.3 These terms cover the Accessibility Snapshot, Full Audit, Audit, Fix and Retest, retests, accessibility statements, team care guides and any other accessibility work we do for you.
1.4 For quoted work, your written quote forms part of this agreement. If the quote and these terms disagree, the quote takes priority.
1.5 Business customers only. We provide these services only to businesses, charities and other organisations, including sole traders buying for their business. We do not provide them to individuals buying for personal use. By booking or accepting a quote, you confirm and promise that you are buying for business or organisational purposes and not as a consumer. Because of this, consumer cancellation rights, including the 14-day cooling-off period, do not apply to your booking.
2. What our services include
2.1 Accessibility Snapshot. A check of up to 6 pages that you choose, on one website. We carry out keyboard and colour contrast checks by hand, plus basic automated tests. You receive a short list of the main barriers we found, in order of importance.
2.2 The Snapshot is a sample check of key areas. It is not a full audit, and it does not test every part of WCAG 2.2 AA. It does not cover booking forms, checkouts, member areas or other interactive systems.
2.3 Full Audit. A manual review against WCAG 2.2 AA of the pages and features listed in your quote. You receive a written report.
2.4 Fixes. Fixes are not included in the Accessibility Snapshot or the Full Audit. If you would like us to fix issues, we will send you a separate written quote that lists each fix and its price. Audit, Fix and Retest is a Full Audit, followed by the fixes listed in your quote and a retest of those fixes. We only work on the fixes listed in a quote you have accepted in writing. Any other issue stays as it is unless we quote for it and you agree. We retest the fixes we make.
2.5 Other services. Accessibility statements, team care guides, alt text writing, regular check-ups, document checks and any other extras are not included in the Accessibility Snapshot, the Full Audit or Audit, Fix and Retest. The same applies to retests of fixes made by you or your own developers. Each one is quoted separately. We only provide the extras listed in a quote you have accepted in writing.
2.6 Anything not listed in your booking or quote is outside the service. We may point out other problems we notice, but we are not obliged to look for them or fix them.
3. No guarantee of compliance
3.1 Our aim is to help you find accessibility barriers and work towards WCAG 2.2 AA. We test against that standard with reasonable care and skill and report what we find. Where fixes are agreed, we work to fix those specific issues as far as is reasonably practical within your quote. We do not guarantee, certify or promise that your website, code or content will be fully accessible, free of errors, or meet WCAG 2.2 AA or any other standard. Clauses 3.4, 3.5 and 4.1 explain why.
3.2 We do not guarantee that your website complies with any law or regulation. This includes the Equality Act 2010, the European Accessibility Act, the Americans with Disabilities Act and the Public Sector Bodies Accessibility Regulations 2018.
3.3 We are not lawyers. Our reports, statements, guides and emails are not legal advice. If you need to know whether you meet your legal duties, please speak to a qualified legal adviser.
3.4 An audit reflects the pages and features we tested, on the date we tested them, with the browsers, devices and assistive technology we used. Accessibility testing involves professional judgement, and another tester may reach a different view. We cannot promise to find every issue.
3.5 Websites change. New content, plugin and theme updates, and changes made by you or anyone else can introduce new barriers after our work is finished.
3.6 We do not guarantee that our services will prevent complaints, claims or legal action about your website.
3.7 You must not describe your website as certified, approved or guaranteed compliant by us. You may say that we have audited it, as long as you give the date and what was covered.
4. Fixes and their limits
4.1 Some issues cannot be fixed, or cannot be fixed fully. Common reasons are:
- third-party plugins, themes, widgets or embedded content, such as maps, booking tools, payment forms, social feeds and video players
- limits of your website platform or hosting
- content or files that only you can change
- a fix that would need a redesign or rebuild beyond your quote
4.2 Where we cannot fix an issue, we will tell you, explain why and, where we can, suggest another way forward.
4.3 Fixing accessibility issues can change how parts of your site look or behave. We will agree any significant visual changes with you before we make them.
4.4 You are responsible for making sure a recent, full backup of your site exists before we start any fixes. We recommend that fixes are made on a staging (test) copy of your site first. When we use a staging site, you must not update or change your live site until we tell you our work is complete. This is because the staging site replaces the live site when we finish, so any change made to the live site in the meantime will be lost. That includes new or edited pages and posts, and plugin or theme updates. We are not responsible for anything lost in this way. For websites that take orders, bookings or sign-ups, we will agree with you before we start how the changes will be moved to your live site. If you ask us to work on your live site instead, you accept that there may be brief disruption while we work.
4.5 Our fixes are made to your website as it stands when we do the work. If you or anyone else later changes the code, theme, plugins, settings or content we worked on, we are not responsible for any fix that stops working or any new issue this causes. Putting it right is not covered by your original price. It is new work, which we will quote for separately, and we will only start once you have accepted that quote in writing.
4.6 A retest only checks the specific fixes or items listed in your quote. It is not a new audit. It does not look for new or unrelated issues, and it does not certify that the page or feature fully meets any standard.
5. What we need from you
5.1 You confirm that you own the website, or have the owner’s permission for us to test it and, where fixes are included, to change it.
5.2 You will give us what we need to do the work, such as page addresses, logins and, for fixes, admin access.
5.3 Your website must be live and reachable when we test it. If we cannot reach a page you chose for a Snapshot, we will ask you to pick another.
5.4 If we do not get what we need from you in time, we may put your booking on hold or close it. Clause 8 sets out the time limits and what happens to your payment.
5.5 After our work is finished, you are responsible for keeping your website accessible and for deciding what to fix.
6. Testers and your data
6.1 We may use trusted testers to carry out parts of the work, including disabled people who use assistive technology. They work under our direction, and we stay responsible for the service.
6.2 Data protection. Most of our testing uses the public parts of your website and involves no personal data. Where you give us admin access, we may be able to see personal data held on your site, such as customer orders, user accounts or form entries. In that case you are the data controller and we are your data processor under UK data protection law. We will:
- only access that data as far as we need to for the work you have asked for
- keep it confidential, and make sure anyone working with us does the same
- keep it secure
- not copy, download or share it
- only use testers or helpers (clause 6.1) who are bound by the same duties, and stay responsible for them
- tell you without delay if we become aware of a data breach
- give you reasonable help with requests from individuals or the regulator
- stop accessing the data, and delete any we hold, when our work is finished
- give you the information you reasonably need to check we are meeting these duties
Where you can, please limit our access so we cannot see personal data we do not need.
6.3 We store any logins you give us in a password manager, which keeps them encrypted. Once our work is finished, we delete the records of your logins that we saved in our password manager.
6.4 We will tell you when our work is finished. You must then remove or change every login and any other access you gave us. We are not responsible for any loss of data, malware, hacking or other security problem that happens because that access was left in place.
7. Price and payment
7.1 The Accessibility Snapshot costs £280, paid in full when you book. You can pay by card through our booking form. Payment is taken in pounds sterling.
7.2 For all other work, we agree the price with you in a written quote before we start. Once you accept the quote, we send you an invoice, which you can pay by card or bank transfer. Invoices are due within 14 days of the invoice date.
7.3 Paying for a Snapshot secures your booking. We start testing once we have everything we need from you, such as the pages you would like checked. If anything in your booking is missing or unclear, we will contact you to sort it out before we begin. Quoted work starts as agreed in your quote.
7.4 Any timescales we give are estimates. We will do our best to meet them, but they are not guaranteed.
7.5 Late payment. If an invoice is not paid on time, we may pause your work until it is paid. We may also charge interest and recovery costs on the overdue amount, as allowed by the Late Payment of Commercial Debts (Interest) Act 1998.
8. Time limits, cancelling and refunds
Time limits
8.1 Quotes are valid for 30 days from the date we send them.
8.2 When we need something from you, such as page addresses, logins or answers to questions, we will ask by email. If you have told us you prefer WhatsApp, we can ask there instead. Please reply within 14 days so we can keep your work moving.
8.3 If we have not heard back after 14 days, we will send a reminder and may put your work on hold. While it is on hold, any timescale we gave you is paused. Once you reply, your work may need to wait for our next free slot.
8.4 If we still do not have what we need 30 days after we first asked, we may close your booking. We do this so that unfinished jobs do not stay open with no end date. We refund your payment less the amount set out in clause 8.11.
8.5 Once a booking is closed, we can still help, but it counts as new work. You would need a new booking or quote at our prices at that time, because your website and our availability may have changed.
Cancelling
8.6 You can cancel a Snapshot at any time before we start testing. We will refund your payment less the amount set out in clause 8.11. To cancel, reply to your booking email or use the contact form on our website.
8.7 You can also cancel a Snapshot after we have started testing. We keep the cost of the work done up to that point, as set out in clause 8.11, and refund the rest. For example, if we have completed half of your Snapshot, we keep half of the fee.
8.8 If we cannot carry out your Snapshot because of something on your side, we will refund your payment less the amount set out in clause 8.11. This might happen if your website is offline, sits behind a login we cannot get past, or is not suitable for this kind of check. If the reason is on our side, we will refund you in full.
8.9 You can cancel quoted work at any time. We refund what you have paid less the amount set out in clause 8.11. If you have not yet paid enough to cover that amount, we will invoice you for the difference. We will send you the findings or fixes we have completed so far.
8.10 We may cancel a booking if you break these terms, if we cannot get the access we need, or if the work turns out not to be possible. If we cancel, we will tell you why in writing and refund your payment less the amount set out in clause 8.11. If we cancel for a reason on our side, we keep only the cost of work you have already received.
Refunds
8.11 What we keep when a booking ends early. The amount depends on how far we have got:
- Before any work has started: we keep an admin fee. This covers the time spent on your booking, such as reviewing your website and details, replying to you, and handling the payment and refund. It reflects the time we have actually spent and is never more than 25% of the price. For a Snapshot, that is a maximum of £70.
- After work has started: we keep the cost of the work carried out up to that date. We work this out from the share of the service we have completed. For example, if half the work is done, we keep 50% of the price. If the share comes to less than the admin fee, we keep the admin fee instead.
The amount we keep is never more than the full price. Before we send your refund, we will tell you the amount and how we worked it out.
8.12 We pay refunds back to the card or bank account you paid with. We send them within 14 days of agreeing the refund, and your bank may take a few more days to show it.
8.13 Putting things right. If you think something in our work is wrong or missing, tell us within 14 days of receiving it and explain what you think the problem is. We will look into it. Where we have made a mistake or missed something within the agreed scope, we will put it right at no extra cost. After 14 days, corrections are treated as new work. This clause is about free corrections only. Clause 10.7 covers legal claims.
9. Your report and our materials
9.1 We own the copyright in the reports, statements, guides and other materials we create for you. Once you have paid in full, we give you a licence to use them. A licence is permission to use something that still belongs to someone else.
9.2 Your licence lets you:
- use the materials within your own business or organisation, for as long as you like
- share them with your staff, and with the developers and advisers who work on your website
- publish an accessibility statement we have written for you on your own website
9.3 Your licence does not let you:
- sell or resell our reports or other materials
- pass them off as your own work, or offer them as your own audit service
- use them to provide accessibility services to anyone else
If you would like to do any of these, for example as an agency working for your own clients, ask us first. We can discuss this in writing, and you would need our written permission before going ahead.
9.4 We keep ownership of our methods, templates and report format. Your licence does not transfer these to you.
9.5 An accessibility statement we write for you is a practical document based on what we tested. It is not a legal document. You are responsible for reviewing it, approving it, publishing it and keeping it up to date.
10. Our liability
10.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under UK law. Every other part of this clause is subject to this.
10.2 Our total liability. Our total liability to you for any service, however it arises, is limited to the fee you paid for that service.
10.3 Losses we are not liable for. We are not liable for:
- loss of profit, sales, income, contracts or business
- loss of goodwill or reputation
- any indirect or consequential loss
10.4 Claims about your website. You are responsible for your website and for meeting any laws that apply to you. We are not liable for any complaint, claim, demand, fine, penalty, damages or legal costs brought against you by anyone about the accessibility of your website or whether it complies with any law. This applies whether the complaint arises before, during or after our work.
10.5 Things outside our work. We are not liable for:
- pages, features or issues outside the agreed scope, or that we were not asked to test
- issues that appear, or changes made by you or anyone else, after our work is finished
- third-party software, plugins, themes, platforms, hosting or embedded content
- updates to browsers, devices or assistive technology that change how your website behaves
- recommendations you choose not to follow, or fixes you choose not to have made
- work carried out by you, your developers or anyone else using our report
10.6 Information and access. We are not liable for problems caused by inaccurate or incomplete information from you, by delays in giving us what we need, or by the lack of a backup (clause 4.4).
10.7 Time limit for claims. Clause 8.13 is about asking us to correct our work. This clause is about legal claims. If you believe we are legally liable to you, you must tell us in writing within 12 months of the date we delivered the work. After that, we are not liable for it.
10.8 Claims caused by you. If someone makes a claim against us because you did not have the right to have the website tested or changed (clause 5.1), or because of content or materials you gave us, you agree to cover our reasonable losses and costs.
Events outside our control
10.9 We are not responsible for any delay, or for not being able to provide a service, where the cause is outside our reasonable control. Examples include serious illness or injury, power or internet failure, failure of hosting or other third-party services, cyber attacks, fire, flood, extreme weather, strikes, war, pandemics, and changes in the law or government action.
10.10 If we cannot complete your work on time because of something on our side, such as illness or other unforeseen circumstances, we will tell you as soon as we reasonably can and offer you a choice:
- Rearrange. We agree a new date with you to complete the work.
- Refund. We refund the part of the fee that covers work we have not done, with no admin fee. You pay only for work you have already received.
If you choose to rearrange, any timescale we gave you is extended to the new date.
11. General
11.1 These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, which means only they can deal with any dispute.
11.2 These terms, together with any quote we give you, are the whole agreement between us for the service. You have not relied on anything said or written that is not in these terms or your quote.
11.3 We may update these terms from time to time. The version in force when you book or accept a quote applies to that work.
11.4 If any part of these terms cannot be enforced, the rest still applies.
11.5 Contacting us. To get in touch about these terms or your booking, email [email protected] or use the contact form on our website.
11.6 Third parties. Only you and we can enforce these terms. Nobody else has any right to do so under the Contracts (Rights of Third Parties) Act 1999.
11.7 Notices. Any formal notice under these terms can be sent by email. Notices to us go to the address in clause 11.5. Notices to you go to the email address you gave us when you booked.
11.8 Confidentiality. We keep your information and your report confidential, and share them only with the people working on your project. We will not name you as a client, or use your project as an example, without your permission.
12. Agreeing to these terms
You agree to these terms when you do any one of the following:
- tick the box on our booking form and pay
- accept a quote in writing
- confirm in writing that you agree, after we have sent you these terms
When you do, you confirm that:
- You have read and understood these terms.
- You are buying for a business, charity or other organisation, and not as an individual consumer (clause 1.5).
- You understand that our services help you work towards WCAG 2.2 AA and are not a guarantee of compliance (clause 3).
- You understand that some issues cannot be fixed (clause 4).
- You have the right to ask us to test the website, and to change it where fixes are included (clause 5).